Misocare Privacy Policy

Last Updated: April 8th 2026

This Privacy Policy describes how Misocare (“we,” “us,” or “our”) collects, uses, and protects information when you use our AI voice and messaging platform (“Services”).

1. Overview

Misocare provides an AI-powered voice and messaging system that helps businesses manage customer interactions, including calls, messages, and bookings.

We process data on behalf of our customers (businesses) and also collect limited data to operate and improve our Services.

2. Information We Collect

A. Information Provided by Businesses (Customers)

When you use Misocare as a business, we may collect:

  • Business name and contact details
  • Phone numbers and communication channels
  • Integration data (e.g., calendar access, CRM data)
  • Configuration data (e.g., scripts, workflows)

B. Information from End Users (Callers / Customers)

When your customers interact with Misocare, we may collect:

  • Name and contact details (if provided)
  • Call audio recordings
  • Call transcriptions and message content (e.g., WhatsApp conversations)
  • Appointment or booking details

C. Automatically Collected Data

We may automatically collect:

  • Call metadata (time, duration, outcome)
  • Usage data (features used, interactions)
  • Device and connection information (IP address, browser type)

3. How We Use Information

We use data to:

  • Provide and operate the Services
  • Process calls, messages, and bookings
  • Generate call summaries and analytics
  • Improve AI performance and system reliability
  • Provide customer support
  • Ensure security and prevent abuse

We may use aggregated and anonymized data to improve our systems.

4. Data Processing Role

  • Misocare acts primarily as a data processor on behalf of businesses using our platform
  • The business (our customer) is the data controller responsible for how customer data is used
  • Businesses are responsible for obtaining any required consent from their customers

5. Call Recording & AI Processing

By using Misocare, you acknowledge that:

  • Calls and messages may be recorded and transcribed
  • AI systems process conversations in real-time
  • Data may be temporarily transmitted to third-party providers to deliver the service

6. Third-Party Services

We use third-party providers to operate our Services, including:

  • Telephony providers (e.g., Twilio)
  • Voice AI providers
  • Cloud infrastructure providers (e.g., AWS, GCP)
  • Messaging platforms (e.g., WhatsApp)
  • Calendar and CRM integrations

These providers may process data on our behalf under contractual obligations.

7. Data Sharing

We do NOT sell personal data.

We may share data:

  • With service providers (to operate the platform)
  • With the business using Misocare (your client)
  • When required by law or legal process

8. Data Retention

We retain data only as long as necessary to:

  • Provide the Services
  • Meet legal or contractual obligations

Businesses may request deletion of data associated with their account.

9. Data Security

We implement reasonable technical and organizational measures to protect data, including:

  • Secure storage of credentials
  • Access controls
  • Encryption where appropriate

However, no system is completely secure.

10. Your Rights (End Users)

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Request correction
  • Request deletion
  • Object to processing

Requests should typically be directed to the business you interacted with.

11. International Data Transfers

  • Data may be processed in countries outside your own
  • We take steps to ensure appropriate safeguards are in place

12. Children's Privacy

  • Misocare is not intended for use by individuals under 18
  • We do not knowingly collect data from children

13. Changes to This Policy

  • We may update this Privacy Policy from time to time
  • Continued use of the Services means you accept the updated policy

14. Contact

If you have questions:

Email: general@misocare.io

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